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Interpersonal communication skills training.

Persuasive Interpersonal Communication   
Introduction  Feedback  Small Groups

Communication skills are an indispensable part of life. The ability to influence others and foster change is an essential sales skill. In this course participants learn the science behind persuasion and the skills that differentiate those who make change happen through others.

Course Content

Course content overview

  • Influence according to Aristotle

  • The modern science of persuasion

  • Creating powerful first impressions

  • Developing rapport

  • Allowing for personality

  • Advanced questioning skills

  • How to listen for thoughts

Influence according to Aristotle

  • Ethos - establish credibility
  • Pathos - emotional need
  • Logos - logic and sense

The modern science of persuasion

  • The power of obligation
  • The need for speed
  • The authority short cut
  • The peer short cut
  • The bond of friendship
  • Scarcity pressure
  • Living up to self image

Creating a powerful first impression

  • The First Impressions Hurdle
  • How we judge and are judged
  • Taking control
Developing Rapport
  • Why people like one another
  • How to allow for thinking style
  • Projecting empathy
  • Achieving synchronisation
  • Asking without asking
  • Letting people speak

Allowing for Personality

  • When you have the wrong map
  • Allowing for your own personality
  • How to recognise differences
  • How personality effects decisions

Advanced Questioning Skills

  • Using questions to persuade
  • Different questioning strategies
  • Having a definite purpose
  • Preparation better questions

How to listen for thoughts

  • Why people don't listen
  • How to have people listen
  • Habits of attentive listening
  • How to tune into thoughts
  • How to see thoughts
Arrangements

Length - One day

Class size - Up to twelve

Learning - Lecture, discussion, exercises, practice, role-play and self assessment.

Ten days before the course, participants gain access to the pre-course preparation guide and course materials.

Persuasive Interpersonal Communication is fun, challenging, and effective in helping people develop greater ability to support and agreement from others. We guarantee an enjoyable day that leaves participants with a new confidence in their interpersonal skills and ability to communicate effectively.

Outcomes

After completing this course participants will:

Have a good understanding of persuasion
Be able to create good first impressions
Understand how to develop rapport
Understand their own personality style
Know how to adapt for other personality styles
Have improved questioning skills
Understand how to listen effectively
Understand how to listen for thoughts

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Fees

Fees range from £335 (£393.63 inc. VAT) for open course places, down to £209 (245.58 inc. VAT) per person for in-house training, depending on numbers.

Course materials together with unlimited coaching is available for £105 (£123.38 inc. VAT) per person

Options for small groups and individuals

Training Course Includes:
Needs assessment, preparation guide, course materials, planning tools, progress assessment, online resources, ongoing performance tips, and career long support.

In-House Training Advantages:
Programme customisation, choice of venue and timing, and follow up options.
In-house training details and benefits


For large numbers we offer a licensing and certification option to enable self delivery.

To find out more, please use the response form above. Alternatively you can telephone +44 (0)118 933 1357 or send email to info@salessense.co.uk

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Introduction  Feedback  Small Groups

Contact Us
Tel 44 (0)118 933 1357
Siena Court, The Broadway, 
Maidenhead, UK, SL6 1NJ

info@salessense.co.uk

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