Comprehensive Reliable Online Assessment of Customer Service Skills

Rate customer service skills against thirty statements and ten aspects of customer service competence.

Use the assessment to identify strengths and weaknesses, opportunities and vulnerabilities.

Enhance and leverage strengths and eliminate or account for weaknesses. Improve customer service habits and practices to increase customer satisfaction, repeat business, and overall performance.

Aspects of Customer Service Skills Assessed

• Problem Solver
• Organiser
• Counsellor
• Expert
• Team Player
• Trustee
• Pacifier
• Charmer
• Servant
• Friend

Assessment Applications Include:

• Skills Assessment
• Development Plan Guidance
• Training Needs Analysis
• Recruitment and Selection
• Career Development

Purchase includes:

• Customer Skills Assessment
• Represented Results
• Development Recommendations
• Career Long Support

Guarantee

We unconditionally guarantee the quality and effectiveness of our services. In addition, we warrant that application of the principles, methods, and practices presented in our materials will lead to a gain in value equivalent to at least five times the fees. Should you decide that our services have not met this guarantee, we will refund your fees promptly and courteously.

Note: Quoted fees exclude VAT chargeable in the UK and EU. Terms of Site Use and Terms of Supply apply.

If you are looking for a customer service skills assessment, our online tool provides a flexible and reliable solution. Telephone +44 (0)118 952 6915 for more information. We will be pleased to learn about your needs and talk through the options. Send email to custserv@salessense.co.uk for a prompt reply or use the contact form here.