A customer service assessment that provides interview questions in a customer service skills test for candidate selection, staff appraisals, TNA, and career development.
Rate customer service skills against thirty statements and ten aspects of competence.
Use the assessment to identify strengths and weaknesses, opportunities and vulnerabilities.
Enhance and leverage strengths and eliminate or account for weaknesses. Improve customer service skills, habits and practices to increase customer satisfaction, repeat business, and overall performance.
Aspects of Customer Service Assessment
- Problem Solver
- Team Player
Assessment Applications Include:
- Skills Assessment
- Development Plan Guidance
- Training Needs Analysis
- Recruitment and Selection
- Career Development
- Customer Skills Assessment
- Represented Results
- Development Recommendations
- Career Long Support
If you are looking for a customer service assessment or interview questions for candidate selection, staff appraisals, TNA, or career development, we can help. Telephone +44 (0)1392 851500 for more information. We will be pleased to learn about your needs or talk through the options. Send email to firstname.lastname@example.org for a prompt reply or use the contact form here.