Customer Service Team Assessment

Use this tool to validate the customer service skills of team members or client customer facing staff. It can be used in conjunction with the Customer Skills Self Assessment tool or in isolation to assess the skills of any number of people.

Rate customer service skills against thirty statements and use forty five supplementary questions that have been constructed to reveal competence when asked of the person being assessed.

Identify strengths and weaknesses, opportunities and vulnerabilities.

Use the report to plan development actions. Enhance and leverage strengths and eliminate or account for weaknesses. Improve customer service to increase customer satisfaction, repeat business, and overall performance.

Assessment Applications Include:

• Customer Service Skills Assessment
• Regular Appraisals
• Development Plan Guidance
• Training Needs Analysis
• Recruitment and Selection
• Career Development

Purchase includes:

• Customer Skills Assessment
• Represented Results
• Unlimited Single Person Use
• Career Long Support

Guarantee

We unconditionally guarantee the quality and effectiveness of our services. In addition, we warrant that application of the principles, methods, and practices presented in our materials will lead to a gain in value equivalent to at least five times the fees. Should you decide that our services have not met this guarantee, we will refund your fees promptly and courteously.

Note: Quoted fees exclude VAT chargeable in the UK and EU. Terms of Site Use and Terms of Supply apply.