Evaluate customer service skills through interview assessment or prior knowledge across ten aspects of competence.

Use this tool to validate the customer service skills of team members or client customer facing staff. It can be used in conjunction with the Customer Skills Self Assessment tool or in isolation to assess the skills of any number of people.

Rate customer service skills against thirty statements and use forty five supplementary questions that have been constructed to reveal competence when asked of the person being assessed.

Identify strengths and weaknesses, opportunities and vulnerabilities.

Use the report to plan development actions. Enhance and leverage strengths and eliminate or account for weaknesses. Improve customer service to increase customer satisfaction, repeat business, and overall performance.

Unlimited single person use, pay monthly option:

• Add to cart - £14.95 plus applicable VAT.
• License automatically renewed each month
• Cancel with one months notice

Unlimited single person use one time fee:

• Add to cart - £295 plus applicable VAT.

Assessment Applications Include:

• Customer Skills Evaluation
• Guidance for Coaching
• Development Guidence
• Training Needs Analysis
• Recruitment and Selection
• Career Development

Purchase includes:

• Customer Skills Validation Assessment
• Supplemental Assessment Questions
• Unlimited Single Person Use
• Career Long Support

Guarantee

We unconditionally guarantee the quality and effectiveness of our services. In addition, we warrant that application of the principles, methods, and practices presented in our materials will lead to a gain in value equivalent to at least five times the fees. Should you decide that our services have not met this guarantee, we will refund your fees promptly and courteously.

Note: Quoted fees exclude VAT chargeable in the UK and EU. Terms of Site Use and Terms of Supply apply.

If you need a way to objectively assess customer service skills of individuals through interview assessment or prior knowledge, this tool provides a reliable and flexible solution. Telephone +44 (0)118 933 1357 to discuss your needs or talk through the options. Send email to custserv@salessense.co.uk for a prompt reply or use the contact form here.

One months unlimited single person use. Licence automatically renewed each month. No contract, cancel with one months notice: