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No more Hiring Mistakes |
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First Published in October 2006 issue of The Deal, a recruitment newsletter from Salestarget.co.uk.
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A sales hiring mistake costs more than most sales managers care to contemplate. Apart from the loss of good will and the expenses associated with replacement, there is the missed opportunity cost. There is no way to recover the sales that the right sales person would have made. Recruiters lose out too, when a client makes the wrong choice. Deserved or not, it is easy for clients to lay the blame at the agency’s door. Hard won reputations are easily lost so it is important to put forward both credible and competent candidates. I expect there are people who have an instinct for recognising good sales people, who can meet candidates for a few minutes and know if they will make the grade. We all pride ourselves on being a good judge of character. Ride it while you can. One sales hiring mistake undoes five good ones. Most interviewers make up their minds in 30 seconds. Instead of scheduling the usual hour or more, first arrange an informal meeting for no more than 15 minutes. Have candidates send in a video or speak on the telephone, if distance is too great. It will save you having to sit through many full interviews, just to be polite. Due diligence is necessary. Intuition and personal judgement just get in the way of making the right sales recruitment choices. Instead, use forethought, planning, and preparation followed by objective testing, comparison, and assessment. First, update the job specification. Take the trouble to write a comprehensive description of what the candidates must know, the tasks they will be required to carry out, and the responsibilities the job carries. Then have it sent to potential candidates in advance of any interview. If you do this, some unsuitable candidates will exclude themselves. If you are using an agency, it will equip them to do a better job. If you have a complete template for the job, the interview can be a simple matter of testing for compliance. You can plan tests or questions to examine the necessary knowledge, skills, and abilities, in advance. Here are the Sales Exam aspects of sales competency together with some suggestions for appropriate interview questions: 1. How common customer questions are answered This is a good test of a candidate’s willingness to prepare, as well as a test of understanding and communication skills. 2. Market and industry understanding Ask candidates to give their assessment of your market size, trends, influencing factors, and expected future changes. 3. Customer and prospect understanding Aim to assess how well candidates understand your customers and sales prospects. Do they understand why your customers buy from you and can they recognise those most likely to become new customers. 4. Company understanding Find out how well candidates understand your Company’s purpose, aims, and needs. 5. Articulation of the value offered If this hasn’t been explored already, ask candidates to describe the value your Company offers its customers. 6. Proactive prospecting for new sales opportunities Find out how many cold telephone calls they have made in the last month. Then ask them to share what they say, exactly, when they get through. 7. Networking for new sales opportunities Find out how many prospects candidates have obtained via business contacts and how many referrals from customers. Then ask for more detail. Probe to learn what really happened and what part they played. 8. Opportunity qualification Ask candidates what questions they ask before deciding if a sales opportunity is worth working on. 9. Forecast accuracy First, establish the facts about previous forecast accuracy and then ask candidates to explain why it was so. 10. Organisation and time management Establish candidate opinion about their time management and efficiency. Then ask them to explain what they do to achieve it. For those who admit to being poor time managers, ask why they think so. 11. Sales methods used Ask candidates to explain what they do to ensure they win a sales opportunity and what they do to ensure that they reach their sales target. 12. Interpersonal communication skills Ask candidates to assess their own interpersonal communications skills. Then ask supplementary questions such as, “what makes you think so?” or, “can you give an illustrative example?” 13. Objection handling, closing, and negotiation skills This heading deals with traditional sales skills. To find out if a candidate knows how to handle objections and negotiations, set up an impromptu role-play between you. 14. Self development The simple way to find out if a candidate is interested in self-development is to ask about what they do on their own initiative and what they have learnt recently. 15. Attitude towards the job Ask candidates to comment on controversial issues to do with selling. Describe scenarios where a sales dilemma exists and ask them to tell you how they would deal with it. 16. Motivation to do the job Say, “Beginning with your earliest memory, up until the present, tell me what you have enjoyed most in your life.” You can have candidates take commercially available assessments like the Sales Exam, which underlies the sixteen aspects of sales competency described above. Alternatively, write your own using your updated job description as a guide. Since you are going to have an opportunity to validate responses in an interview, assessment questions can be straightforward and transparent. Article by Clive Miller
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