Sell more Callers
Introduction  Feedback  Pre Course Assessment  Self Study  Small Groups

'Sell more Callers' meets the learning needs of customer service and telephone sales staff who need to maintain customer relationships and convert new enquiries into customers.

Who Should Attend
Sales and Customer Service people who are responsible for handling enquiries and taking orders from new and existing customers will benefit most from this course.

Course Agenda

How to benefit from the course

• First impressions
• Developing charm
• Developing rapport
• Caller expectations
• Difficult calls
• Gaining commitment

First Impressions

• Why they count
• Before they speak
• Listening for clues

Developing Charm

• Developing your voice
• Empathy and understanding
• Getting feedback

Developing Rapport

• Liking

• Thinking style

• Matching

Caller Expectations

• Best possible outcome

• Exceeding expectations

• Planning and preparation

Difficult calls

• The caller's perspective

• Communicating empathy

• Owning the solution

Gaining Commitment

• Recognise buying signals

• Turn around objections

• Helping them decide

• Retain commitment

Ten days before the course, participants gain access to the course resource directory, via a private area of our web site. This provides for pre course preparation and helps us to spend more time in practical exercises during the course.

Length - One day

Class size - Up to twenty

Learning - Lecture, discussion, exercises, simulation, and practice with real scenarios.

Sell more Callers is fun, challenging, and effective in helping people increase customer satisfaction and enquiry to order conversion rates. We guarantee an enjoyable day that leaves participants with renewed confidence in their skills and ability.
 

Outcomes

After completing this course participants will know how to:

Manage first impressions
Develop their voice
Create rapport fast
Exceed caller expectations
Handle difficult calls
Reduce buying resistance
Turn around objections
Gain commitment
Ensure completion

Contact us

Fees

Coaching and materials option
Fees are £105 (£123.38 inc VAT)
Details or  Add to basket

In-House course fees from £209 per person per day, depending on numbers.
Small groups affordability

Training Course Includes:
Needs assessment, preparation guide, course materials, planning tools, progress assessment, online resources, ongoing performance tips, and career long support.

In-House Training Advantages:
Programme customisation, choice of venue and timing, and follow up options.
In-house training details and benefits

For large numbers we offer a licensing and certification option to enable self delivery.

Introduction  Feedback  Pre Course Assessment  Self Study  Small Groups