|
 Variations
in customer service and enquiry response has a major impact on results. Small
things account for extraordinary success when a customer only has your voice to judge you
by. Upgrade how you sound and what you say and watch your sales soar
Free Pre Course
Assessment
(Please login or register here
first)
Your marketing is working.
Potential customers are calling you. Maximise the value of your marketing
investment by converting more callers to customers. Make more of existing
customers by paying attention to their needs. Today many customers are won
and lost without face to face meetings. Everyone who answers the telephone
has an impact on a company’s credibility. Small things in telephone
interaction have a disproportionate effect on caller response. This course
helps staff handle sales and customer enquiries professionally and
effectively, protecting your customer acquisition investment.
- Exceed customer
expectations
- Leave customers feeling brilliant
-
Develop
irresistible charm
- Turn
angry callers into advocates
- Nudge people towards commitment
- Handle buying objections with ease
- Gain
commitment without applying pressure
This course pulls together the best call
handling techniques, the experiences of top telephone sales people, and
the latest customer feedback. It equips participants to win more new
customers and increase business from existing customers.
Course Content
and Fees Feedback
Pre Course Assessment
Self Study
Small Groups |
