Win more orders, keep more profit and increase customer satisfaction through more effective negotiation habits.

Negotiating is something you can practise almost every day and practise is what it takes to become a competent negotiator. That’s why participating in our two day negotiation skills course involves you in seven role play and simulation exercises. You will learn proven ways to maximise your profit while helping the other party feel good about the result. You will try out ways to get your ideas listened to and improve your listening skills in the process. On this course find the hidden value that empowers you to achieve a win/win result. Learn how to transform a combative opponent into a collaborating friend.

• Up to four half-day workshops or two full day session spread over several weeks or delivered consecutively
• Post session exercises, practise assignments, and reviews reinforce learning and help establish best practice habits
• Tools, templates, frameworks, and examples act as aid memoirs, save time, and aid adoption of best practice methods
• Improves relationships, enhances professionalism, extends sphere of competence, and increases profits

In the classroom sessions, we present proven, best practice business-to-business sales methods and techniques. Then, participants try them out through exercises, role-plays, and simulations.

This two-day course allows for reflection and preparation during the evening of the first day. Participants have time to assimilate what they learn and use it in preparation for the more challenging exercises faced on day two.

Who Should Attend

Anyone whose effectiveness depends on his or her negotiation skills will benefit from attending this course. People responsible for negotiating sales agreements, customer contracts, or supplier terms and conditions will find this course particularly useful.

Course Objectives

• Increase profit and customer satisfaction
• Deal with combative negotiation behaviour and tactics
• Turn combative negotiators into collaborators
• Provide a method to guide preparation
• Practise negotiation skills in simulation and role-play exercises
• Lead the other party to work on your behalf
• Determine the other party's priorities when they don't want to reveal them
• Leads the other party to agreement without compromising your position
• Study strategies for overcoming impasse

Mastering Negotiation 2 Day Course

Fees range from £670 to £418 per person, depending on numbers. Self led study with coaching support is available for £210.

The Course Includes a preparation guide, in course materials, planning and preparation tools, progress assessments, ongoing performance tips, and career long support. All fees exclude applicable VAT.

For large numbers we offer a licensing and certification option to enable self delivery of this course. To find out more, please use the contact form here. Alternatively telephone +44 (0)118 933 1357 or send email to info@salessense.co.uk