Online sales knowledge assessment. Test familiarity and understanding of products, markets, customers, and the company.
Answer critical customer questions, demonstrate market understanding, express customer knowledge, and test company or organisation understanding. Score the effectiveness of each answer to reveal strengths and weaknesses. Share answers with peers or managers for additional feedback.
Review questions and answers to expand learning and develop better responses to customer questions.
Coach Review Option
Have an accredited coach review responses in a telephone interview and provide detailed written feedback.
- Answers to important customer questions
- Market and industry understanding
- Customer and prospect understanding
- Employer understanding
- Value articulation
- Writing skills
Identify strengths and weaknesses, opportunities and vulnerabilities. Use the accompanying guides to improve 'common customer question' responses and expand sales knowledge.
Assessment Applications Include:
- Sales Knowledge Audit
- Knowledge Development
- Coaching Guidance
- Training Needs Analysis
- Interview Preparation
- Sales Training
- Sales Knowledge Assessment
- Represented Assessment Results
- Common Customer Questions Response Worksheet
- Customer Questions Response Guide
- Market, Customer, and Prospect Research Guide
Optional Validation Review
Have responses reviewed in a telephone interview and receive detailed written feedback.
If you need to improve product knowledge, market understanding, customer understanding, or company awareness, sales knowledge assessment can help. Telephone +44 (0)1392 851500 for more information. Send email to firstname.lastname@example.org for a prompt reply or use the contact form here.