Action

Improve your voice mail greeting.

Explanation

Does your voice mail greeting make callers feel that you are pleased they called? Does it encourage them to leave a message? Does it sound welcoming and friendly?

Method

Make your voice mail greeting more informative, welcoming, and friendly

• Thank them for calling
• Explain how they can speak to a real person if their need is urgent.
• Express interest in their reason for calling
• Say when you intend to return their call if they leave a message.

Have others listen to your voice mail greeting and grade it for friendliness on a scale of 1 to 10. Then improve it until you are satisfied with your score.

Remember to keep your greeting as short as possible without making it sound rushed.

Result

Prospects get a better first impression on the telephone and are predisposed to think of you and your company in a positive way.