Telephone Sales Training for Inside Sales, Telesales, and Telemarketing People

Public Course Online Booking
Bonuses Worth £130

Today many customers are won and lost without face to face meetings. Success rests on good qualification, ability to get through to decision makers, gaining their attention, establishing credibility, and communicating convincingly.

Whether your aim is to get a survey response, sell a seminar place, arrange an appointment or conduct the entire sale via the telephone, this course will refresh best practice, introduce new ideas, and provide an opportunity to practise.

Course Objectives

• Gain absolute confidence
• Develop irresistible charm
  
• Have gatekeepers help
  
• Get through to decision makers more often
  
• Grab decision maker attention when you get through
  
• Recognise and turnaround fob off objections
  
• Close on the next step more often
  
• Establish and maintain motivation
  

Create, develop, and test new more effective ways to win co-operation from intermediaries, break pre-occupation of decision makers, gain their attention, establish a dialogue, and motivate action.

Write a new script and then learn it on the course. Learn how to handle all of the common objections. Gain hundreds of new ideas to improve conversion and maintain motivation.

Small things count when customers have only your voice to judge you by. Upgrade what you say and how you say it and leap to the next level.

Build Business by Telephone is fun, challenging, and effective in helping inside sales people sell more. We guarantee an enjoyable two days that impart a new confidence in ability to excel in a telephone sales role.

Typical Participant Comments

I really enjoyed this course. The cohesive progression through the call script was comprehensive and enlightening.

From Data Capture

Interesting subject matter which was well presented by an excellent programme leader with great knowledge and enthusiasm

From ACI

I learnt how to deal with situations that I would normally have given up on!

From Montal

Just thought I'd drop you a line to say thanks for the last few days training. I found it really helpful and am spending some time this afternoon preparing some strategies to help with the cold-calling. Thought you'd like to know that, though it wasn't specifically a cold call, more a warm one, I turned around an 'I'm too busy' rejection and secured an appointment this morning! Who says training never works?!

From Akibia

Who should attend:

Business to business sales people who need to make their own appointments; inside sales people who develop new business; telesales and telemarketing people; outbound telephone sales people; technical sales people and consultants who need to generate their own business.

• Two day public course
• Flexible in-house, bespoke, and distance learning options
• Tools, templates, frameworks, and examples save time and aid learning
• Post session exercises and assignments foster new habits and practices
• Creates common language that improves communication and team work
• Promotes wider adoption of 'best practice' habits and methods
• Greater job satisfaction improves staff retention and reduces costs
• Increases sales productivity, consistency, and results

Building Business by Telephone Course Fees

The public course takes place over 2 consecutive days. Fees are £595 plus VAT per participant. Online booking bonuses include products and concessions worth over £130.

Public Programme Dates

Follow this link for full details of course materials and
over £130 of public course booking bonuses.

The course includes a preparation guide, in course materials, planning and preparation tools, progress assessments, ongoing performance tips, and career long support.

In-house Course
Have this course delivered in-house for five or more people. The course can be spread over up to four sessions or delivered on consecutive days. Have telephone sales training customised to precisely meet particular needs. Call +44 (0)118 933 1357 or email custserv@salessense.co.uk for more information.

Distance Learning

Study the course from anywhere in the world. Sell by Telephone Distance Learning Option - £190 plus any applicable tax. Includes one to one coaching support.

Large Numbers

Licensing and train the trainer options enable self delivery of this course. To find out more, telephone +44 (0)118 933 1357 or use the links below.

Sales Associate and Affiliate representation welcomed. To promote advanced sales training, get in touch directly or see the application details here.

Flexible Support

If you need to improve telesales, telemarketing, or telephone sales skills; if you need to raise conversion rates, or renew motivation, 'Build Business by Telephone' provides a reliable and flexible telephone sales training solution. Telephone +44 (0)118 933 1357. We will be pleased to discuss your needs or talk through some options. Alternatively Send email to custserv@salessense.co.uk for a prompt reply or use the contact form here.