Terms of Supply Online Products  Open Courses  Bespoke Services  Product Use

Terms for online product fee settlement

1) Prices
All prices will be as stated on this web site or otherwise as communicated in writing. All prices exclude due taxes such as VAT. Inclusions will be as described on this web site or otherwise in writing at the time of purchase. Invoices will be in pounds sterling. All payments are required in pounds sterling.

2) Payment by Credit Card
All fees due may be settled by accepted credit cards including VISA, Master Card and American Express, subject to the authorisation procedures and rules in use by the issuing bank. Products purchased by credit card will be accessible via this web site after conclusion of the transaction.

3) Payment by cheque
All fees due may be settled by cheque. Cheques must be crossed and made payable to SalesSense. Products purchased by cheque will be accessible via this web site after receipt of funds. Please allow fourteen days from the date of posting. Send cheques to The Accountant, SalesSense, Wyvols Court, Swallowfield, Reading, UK, RG7 1WY. To avoid delays, cheques must be payable in pounds Sterling and be made out for the correct amount.

4) Product Delivery
Product delivery will be in accordance with the description offered on this web site or in writing at the time of purchase.

5) Failed transactions
If payment cannot be completed or if fees are reclaimed, access to associated products will be discontinued.

6) Refunds
In the event of any refund of fees for any reason, refunds will only be made to the original payee, via the original transaction method. Access to refunded products will be discontinued when a refund is made.

Terms for open course fee settlement

1) Prices
All prices will be as stated on this web site or otherwise as communicated in writing. All prices exclude due taxes such as VAT. Inclusions will be as described on this web site or otherwise in writing at the time of booking. Invoices will be in pounds sterling. All payments are required in pounds sterling.

2) Public Scheduled Course Place Bookings
An invoice for the full amount due will be sent on receipt of a booking. Participant places will be reserved for 7 days. and confirmed on receipt of fees.

3) Public Scheduled Course Place Payment by Credit Card
Places paid for by credit or debit card are reserved on receipt of the credit card details. Fees are charged to the authorised card 21 days before course commencement, or on booking if later.

4) Public Scheduled Course Cancellation Charges
Cancellation charges will be waived if substitute delegates attend the course. Cancellations made earlier than 21 days before course commencement are subject to a 50% cancellation fee. Otherwise, the full fee will remain due and payable.

5) Overseas Students for Public Scheduled Courses
For students who are not citizens of the European Economic Community or the United States of America we have found it necessary to modify our terms to prevent fraud. Special terms will be provided on enquiry.

6) Refunds Relating to Public Scheduled Courses
If a course does not run or if a participant or customer concludes that application of the principles taught in a SalesSense training course will not lead to a gain in value of at least five times the fees paid within one year, then the fees paid may be reclaimed. SalesSense will make a full refund of fees paid for the course concerned within thirty days of receiving a written claim.

7) Learning Delivery
Learning delivery will be in accordance with the description offered on this web site or in writing at the time of booking.

Terms for bespoke service fee settlement

1) Prices
All prices will be as stated on this web site or otherwise communicated in writing. All prices exclude due taxes such as VAT and any venue expenses. Inclusions will be as described on this web site or otherwise in writing at the time of booking. Invoices will be in pounds sterling. All payments are required in pounds sterling.

2) Booking
Unless otherwise agreed in writing, an invoice for fifty percent of the full amount due will be sent on receipt of a booking. This deposit fee covers preparation work for the service concerned and is not refundable except as provided for in clause five. The deposit will be due thirty days before delivery of the service or on receipt if the service is scheduled to take place sooner than thirty days from the date of booking.

3) Training Delivery
Service delivery will be in accordance with the description offered on this web site or in writing at the time of booking.

4) Balance
The balance of the fees will be due seven days after delivery or delivery in part if the work is to be carried out in more than one stage. An invoice for the balance will sent on completion of the work or stage.

5) Cancellation Charges
Outright cancellation of services booked will be subject to a 50% cancellation charge, this being the amount of the deposit. In the event that cancellation is notified in writing before the due date of the deposit, no cancellation fee will be charged. Customers may reschedule delivery without penalty.

6) Refunds
If a service offer is withdrawn by SalesSense or if a customer concludes that application of the principles taught or advice offered by SalesSense will not lead to a gain in value of at least five times the fees paid within twelve months, then the fees may be reclaimed. SalesSense will make a full refund of fees paid for the service concerned within thirty days of receiving a written claim.

Fee settlement terms for electronically delivered information, online learning, and information distributed on other forms of media

7) Prices
All prices will be as stated on this web site or otherwise communicated in writing. All prices exclude due taxes such as VAT. Inclusions will be as described on this web site or otherwise in writing at the time of booking. Invoices will be in pounds sterling. All payments are required in pounds sterling.

8) Payment
Supply of online resources is subject to payment in advance either by credit card, electronic transfer, cheque, or bankers draft. Access to online resources will be granted on receipt of fees or, in the case of credit card payment, on authorisation. 

9) Delivery
Electronic materials and online learning will be delivered by email or made accessible via this web site on receipt of payment. All products requiring a physical delivery will be supplied according to the delivery described on this web site and selected by the customer or otherwise as agreed in writing.

10) Refunds
In the event of non delivery or should a customer conclude that the information or learning supplied does not match the description offered on this web site, then the fees paid may be reclaimed. SalesSense will make a full refund of the fees paid, within thirty days, subject to the return of any materials together with a signed affirmation that the customer has deleted any electronic copies.

Terms for product use

1.       Definition and Interpretation

Please direct any questions by email to customerservice@salessense.co.uk
or by telephone to +44 (0)118 933 1357 or by post to:
SalesSense
Wyvols Court
Swallowfield
Reading
RG7 1WY

Contact Us
Tel 44 (0)118 933 1357
Wyvols Court, Swallowfield, 
Reading, UK, RG7 1WY
info@salessense.co.uk

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