Powerful Teamwork Communication skills Training Videos from Edward Muzio, CEO of Group Harmonics

Seven Learning Videos Interpreted in a sales context by Clive Miller

1. How to Interact Strategically
2. How to Resolve Conflict
3. Saying No Without Saying No
4. Six Hidden Factors of Motivation
5. Ladder of Inference and how it Affects Judgement
6. Stop the Drama, Do the Work
7. Managing Resources for Output

How to Interact Strategically

In this video, Edward sets out an excellent model for preparing to persuade. Use it to prepare for sales meetings and conversations.

How to Resolve Conflict

Sales people focus on maintaining harmony however, some level of conflict is bound to arise if the sales person makes any attempt to influence an outcome that is not going his or her way. Add to this the necessity to deal with post sales issues and it becomes clear that conflict management is an important aspect of sales success. Then if we bend the technique presented in this video to persuasion in any setting, we can increase our persuasiveness.

Saying No Without Saying No

Use this team building and and collaboration technique to increase customer understanding, messaging alignment, and influence.

Six Hidden Factors of Motivation

From a sales perspective, consider how these factors would impact a sales dialogue. Think about the question you might ask to discover the motivation perspective of another person. Use this model to improve sales communication skills.

Ladder of Inference and how it Affects Judgement

Selling demands good judgement. Use this model to avoid mistaken assumptions that lead to bad judgement. Eliminate or minimise miss understandings, increase cooperation, and improve interpersonal communication skills by using this knowledge.

Stop the Drama, Do the Work

As a sales manager in two companies where their were both direct sales teams who visited the end customer to make a sale, and indirect sales people who sold through resellers and partnerships, I am very familiar with the conflict that Edward describes in this video. I know from painful experience how much time can be wasted by people stuck in scripted roles, as Edward describes it. Sales people and sales managers can lear a lot from this video.

Managing Resources for Output

Sales people often need to behave as project managers. In any complex sales campaign that lasts more than a couple of months, the sales person must marshal resources and ensure things get done internally as well as within the prospective customer. Use this model to eliminate or minimize constricting factors.

These outstanding video learning bites have been provided free of charge by Group Harmonics of Albuquerque, New Mexico.

If you need to develop sales team communication skills or improve teamwork, we can help. Telephone +44 (0)118 933 1357. We will be pleased to discuss your needs or talk through some options. Alternatively Send email to custserv@salessense.co.uk for a prompt reply or use the contact form here.