Small things count when customers have only your voice to judge you by. Upgrade what you say and how you sound to watch your sales soar

• Up to four half-day or two one-day sessions spread over several weeks or delivered consecutively
• Post session exercises, practise assignments, and reviews reinforce learning and help establish best practice habits
• Tools, templates, frameworks, and examples act as aid memoirs, save time, and aid adoption of best practice methods
• Managers have more time to focus on results because they have less need to fulfil the role of coach and trainer
• Increased job satisfaction reduces sales staff churn, increases performance, and reduces costs
• Wider adoption of best practice behaviours, habits, and methods increases sales productivity, consistency, and results

Today many customers are won and lost without face to face meetings. Success rests on good qualification, ability to get through to decision makers, gaining their attention, establishing credibility, and communicating convincingly. This course provides a step by step programme for increasing telephone sales success. Whether your task is to sell an appointment or conduct the entire sale via the telephone, this course will refresh best practice, introduce new ideas, and provide an opportunity to practise.

Who should attend:

Sales people who need to make their own appointments; Internal sales people who develop new business; Telemarketing people; Telephone sales people; Internal trainers required to train people in the preceding roles; Managers and Directors who need a better understanding of telephone selling.

Course Objectives

• Gain absolute confidence
  
• Develop irresistible charm
  
• Have gatekeepers help
  
• Get through to decision makers more often
  
• >Grab decision maker attention when you get through
  
• Recognise and turnaround fob off objections
  
• Close on the next step more often
  
• Establish and maintain motivation
  

Participants learn how to continually improve their ability to get through and engage with the right people. Each step in the course involves developing new, more effective frameworks and phrases. Students develop a plan for implementing learning in the work place so that they can begin getting results as soon as they return to their desks.

Ten days before the course, participants gain access to the course resource directory, via a private area of our web site. This supports pre course preparation and helps us to spend more time in practical exercises during the course.

Throughout the course, participants are invited to try out methods and principles to prove their value. Exercises entail preparing, improving, and learning phrases and sentences designed to move the sale forward. Everyone develops their own unique set of effective responses to common difficulties.

Preparing an action plan at the end of the course helps participants carry their learning back to the work place and apply it to improve results. Participants leave the course with a range of frameworks, tools, and techniques that can be applied immediately to increase sales success.

Selling by Telephone is fun, challenging, and effective in helping people sell more. We guarantee an enjoyable two days that impart a new confidence in ability to excel in a telephone sales role.

Sell by Telephone 2 Day Course

Fees range from £670 for places on a public course down to £418 per person for an in-house programme, depending on numbers. Self led study with coaching support is available for £210.

The Course Includes a preparation guide, in course materials, planning and preparation tools, progress assessments, ongoing performance tips, and career long support. All fees exclude applicable VAT.

For large numbers we offer a licensing and certification option to enable self delivery of this course. To find out more, please use the contact form here. Alternatively telephone +44 (0)118 933 1357 or send email to info@salessense.co.uk