Telemarketing and Telesales Training for Inside Sales and Telephone Sales People

Increase telephone sales success through practical, interactive classroom sales training. Build better performance through incremental step by step exercises.

Two day public scheduled course at Wokefield Park conference centre, near Reading in Berkshire.

Key Takeaways

• Have gatekeepers help you get through
• Use voice mail to your advantage
• Get through to decision makers more often
• Increase dial to sale conversion rates

Typical Participant Comments

I really enjoyed this course. The cohesive progression through the call script was comprehensive and enlightening.

From Data Capture

Interesting subject matter which was well presented by an excellent programme leader with great knowledge and enthusiasm

From ACI

I learnt how to deal with situations that I would normally have given up on!

From Montal

Just thought I'd drop you a line to say thanks for the last few days training. I found it really helpful and am spending some time this afternoon preparing some strategies to help with the cold-calling. Thought you'd like to know that, though it wasn't specifically a cold call, more a warm one, I turned around an 'I'm too busy' rejection and secured an appointment this morning! Who says training never works?!

From Akibia

Two day classroom course includes:

• Pre Course Questionnaire
• Pre Course Preparation Guide
• In course materials
• Online resources
• Career long support
• Lunchtime meals
• Refreshments

Add a to cart - £595 plus VAT

Self employed or self funding? Pay in four instalments of £149.25.
Apply here. You pay no interest and we pay the VAT.

Public Programme Dates

Course materials and resources

• Pre Course Questionnaire
• Pre Course Preparation Guide
• Self Study Guide
• Accelerated Learning Guide
• Course Agenda
• Course Slides for Day 1
• Course Slides for Day 2
• Product and Service Benefits - Worksheet
• Top Six Customer Questions - Response Worksheet
• Top Six Customer Questions - Response Guide
• Customer Service Case Study - Exercise
• Recognising Thinking Style - Exercise
• Hearing Sensory Language - Exercise
• How to Read People - Guide
• Call Planner - Template
• Gatekeeper - Survey
• Voice Mail Tactics - Guide and Examples
• Breaking Decision Maker Preoccupation - Examples
• Fob Off Excuse Turn Around Solutions - Worksheet
• Fob Off Excuse Turn Around Solutions - Examples
• Call Tracking and Benchmarking - Template

Online Booking Bonus Items

• Telephone Sales Skills assessment worth 19.95
• Enjoy Selling by Telephone e-book by Clive Miller worth 19.95
• One to one remote coaching session with the course leader worth £95

Public Programme Dates

Guarantee

We unconditionally guarantee the quality and effectiveness of our services. In addition, we warrant that application of the principles, methods, and practices presented in our materials will lead to a gain in value equivalent to at least five times the fees. Should you decide that our services have not met this guarantee, we will refund your fees promptly and courteously.

Note: Quoted fees exclude VAT chargeable in the UK and EU. Terms of Site Use and Terms of Supply apply.

If you need to improve telesales, telemarketing, or telephone sales skills; if you need to raise conversion rates, or renew motivation, 'Build Business by Telephone' provides a reliable and flexible telephone sales training solution. Telephone +44 (0)118 933 1357. We will be pleased to discuss your needs or talk through some options. Alternatively Send email to custserv@salessense.co.uk for a prompt reply or use the contact form here.