Sell by Telephone 2 Day Course
Two day public scheduled course at Wokefield Park conference centre, near Reading in Berkshire.
Key Takeaways
- Have gatekeepers help you get through
- Use voice mail to your advantage
- Get through to decision makers more often
- Increase dial to sale conversion rates
Participant Comments
Just thought I'd drop you a line to say thanks for the last few days training. I found it really helpful and am spending some time this afternoon preparing some strategies to help with the cold-calling. Thought you'd like to know that, though it wasn't specifically a cold call, more a warm one, I turned around an 'I'm too busy' rejection and secured an appointment this morning! Who says training never works?!
I wanted to drop you a line to say thank you for the course 'Selling by Telephone' the other week. I still have a way to go before I feel totally at ease with telesales, but I’m getting there. I have been working out my ratio’s and seeing the improvement since I first started. I’m starting to feel a lot more confident on the phone, I don’t always wait until the office is noisy or people have left, although sometimes I still do, but I feel like I’ve turned a corner and learnt so much. Thanks again.
Interesting subject matter which was well presented by an excellent programme leader with great knowledge and enthusiasm.
Two day classroom course includes:
- Pre Course Questionnaire
- Pre Course Preparation Guide
- In course materials
- Online resources
- Career long support
- Lunchtime meals
- Refreshments
Scheduled Dates
Course Details
Course materials and resources
- Pre Course Questionnaire
- Pre Course Preparation Guide
- Self Study Guide
- Accelerated Learning Guide
- Course Agenda
- Course Slides for Day 1
- Course Slides for Day 2
- Product and Service Benefits - Worksheet
- Top Six Customer Questions - Response Worksheet
- Top Six Customer Questions - Response Guide
- Customer Service Case Study - Exercise
- Recognising Thinking Style - Exercise
- Hearing Sensory Language - Exercise
- How to Read People - Guide
- Call Planner - Template
- Gatekeeper - Survey
- Voice Mail Tactics - Guide and Examples
- Breaking Decision Maker Preoccupation - Examples
- Fob Off Excuse Turn Around Solutions - Worksheet
- Fob Off Excuse Turn Around Solutions - Examples
- Call Tracking and Benchmarking - Template
Guarantee
We unconditionally guarantee the quality and effectiveness of our services. In addition, we warrant that application of the principles, methods, and practices presented in our materials will lead to a gain in value equivalent to at least five times the fees. Should you decide that our services have not met this guarantee, we will refund your fees promptly and courteously.
Note: Quoted fees exclude VAT chargeable in the UK and EU. Terms of Site Use and Terms of Supply apply.